Contact
Two ways
to reach us
There is no form on this page. Either the phone or the booking page — both go to the same schedule.
- Working hours
- 8:00 am – 8:00 pm, seven days
- Service call
- $95 flat, credited against an approved repair
- Covering
- Cambridge, MA — Harvard Square, Porter Square, East Cambridge, Kendall Square
- Appliances
- Sub-Zero refrigerators, freezers, ice makers and wine cabinets
Have these ready
It makes the call about four minutes long
- The model and serial number. Inside the fresh-food compartment on most columns, behind the base grille on under-counter units.
- What changed, and when. Gradual drift and an overnight failure point at different parts.
- What the display says. Setpoints, alarms and any code, exactly as written.
- How it is installed. Panel-ready in a run of cabinetry, under a counter, or freestanding in an alcove.
What it costs
Ranges, not a single number
Flat $95 service call covering the visit and full diagnosis, credited against the repair once you approve it. Repairs are quoted in full before anything is opened, and these are the bands most jobs land in.
| Repair | Usual range |
|---|---|
| Door gasket or seal replacement | $270 – $810 |
| Evaporator or condenser fan motor | $300 – $630 |
| Defrost heater, thermostat or sensor | $300 – $660 |
| Ice maker, water valve or supply line | $290 – $640 |
| Electronic control board | $470 – $860 |
| Compressor or sealed-system repair | $980 – $2,220 |
Repair or replace? A comparable new unit is $7,770 to $19,780
A comparable built-in refrigerator, appliance only — before delivery, installation, custom panels or cabinetry work. Undercounter and wine units sit below this band; a column replacement is usually two purchases rather than one.
What moves a job within its band
Which system failed
A door gasket and a compressor are the two ends of the same appliance. Control, airflow and seal faults sit at one end of the range; sealed-system work sits at the other.
Whether the part is current
Parts for a current platform arrive quickly. A discontinued board or a superseded evaporator can mean a supersession lookup and a longer wait, and that shows up in the quote.
How the unit is installed
A unit that rolls forward is a different job from one trapped behind a stone counter and a fixed panel. Access is quoted honestly rather than discovered halfway through.
One visit or two
If the fault is diagnosed and the part is on the van it finishes that day. If the part has to come in, the return visit is included in the quoted figure rather than added afterwards.
Reviews
What people said about the visit
4.9out of 5from 509 reviews
5 out of 5
The control panel went dark and the interior lights with it. He checked the harness where it crosses the hinge and found a conductor broken by years of door swing. He repaired the loom with heatshrink instead of selling me the new board I had been quoted elsewhere.
Beatrix H.Porter Square
5 out of 5
Production fell right off after we changed the filter ourselves. Air trapped in the line, as it turned out. He purged it properly and checked the inlet screen, which had picked up grit from old building pipe.
Fenella M.Harvard Square
5 out of 5
Galley kitchen in one of the newer buildings by CambridgeSide. The drawer had iced itself shut over about a week. Defrost heater had failed open. He thawed it out, fitted the part, and mopped the floor.
Marisol J.East Cambridge
Book it
Get the cold back
Call, describe it, and we will tell you whether it is worth a visit.
(781) 790-4760